amazon客服邮件.docx

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1、亚马逊客户购买多种产品发邮件确认产品订单邮件模板Dear-Thankyousomuchforyourgreatsupportonus.Wehavereceivedyourorderof”把订单复制进去Wewillworkonyourorderasap,wejustwanttocxnfirmtheamountofthecompass,didyouorder10pcs?Ifnothingiswrongzwewillshipthemasap.Bestregards亚马逊客户因购买的商品大小不合适导致退货的邮件模板Dear一Thankyousomuchforyourgreatsupportonus.S

2、osorryfortheinconveniencethattheswimmingsuitdidnotfityou.Willitbepossibletogiveothersasagift?Orhowaboutwemakeyouapartialrefundasawaytomakeupforthis?Justsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.Waitingforyourreply.Bestregards空马逊卖家发错地址邮件模板Dear-Thankyousomuchforyourgreatsupporto

3、nus.Whatabigmistakewemade!Sorryrbutwillyoustillwanttheitems?Ifyeszwewillresendyouimmediately,ifnotrwewillmakeyouthefullrefund.Waitingforyourreplyandhopeyourkindunderstanding.Bestregards亚马遏卖家发货到达时间邮件模板DearThankyousomuchforyourgreatsupportonus.Usuallyittakesabout7-12daysfortheitemtoreachyou.Anyquestio

4、n,feelfreetocontactusandwewillreachyouatthesoonest.Bestregards变马逊卖家发货发货后要求买家写反馈的邮件模板Dear-Thankyouverymuchforyourorder!Wehaveshippedthegoodsanditwillarriveatyoursidesoon.Hopeyoulikeit!Andwearelookingforwardtoyourfeedback.Haveaniceday)Bestregards变马建黑发货没有发货铁点击发货后客人须要运单的邮件模板DearThankyousomuchforyourgrea

5、tsupportandsorryforkeepingyouwaiting.Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.Wewillcontactthepostofficetofindouttheproblem.Wewonderwouldyoustillwanttheitem,ifyesrinformusthesizeandwewillresendyouasapzifnot,wewillmakeyoutherefund.Waitingforyourreply.Anyinconveniencehop

6、eyourkindunderstanding.Bestregards亚马逊的商品被期卖，发警告信的部件模板.HellowWehavenoticedthatyouarenotauthorizedtosellthiscardknifeandyouhavelistedthisparticularitem(ASINtBOOGICPZTO)whichissoldedusivelybythebrandauthorizedsellers.Pleaserefertoourattachment.Pleasesendtheconfirmationtousafteryouremovetheproductasissu

7、edfromyourlisting.Ifyoudonotcomplywiththesedemands,wwillhavenonoticebuttodaimwithamazonsellerperformancedepartment,whichwillseriouslyimpactyourAmazonsellingprivileges.Pleasehandleandreplyusassoonaspossiblezotherwisewewillcomplaintsandamazon.客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板DearCuStomerzThankyo

8、uforcontactingusregardingyourinquiry.Ordersareshippedwithintwodaysaftertheyareplaced.Usually,weareabletoshipordersthenextday.WeekendordersareshippedonthefollowingMonday.Pleaseallow3-9businessdaysaftershipmentfordelivery.YouwillreceiveashippingconfirmationemailfromAmazonwhentheshippinginformationhasb

9、eenuploaded.Yourpatienceandunderstandingaregreatlyappreciated.Ifyouhaveanyotherquestionsorconcerns,feelfreetocontactus.Bestregards买家以不想要为由要求退货，卖家接受退款建求，给买家回信的部件模板DearThankyouforcontactingUSregardingyourinquiry.Yourreturnrequesthasbeenapproved.YouwillbereceivingareturnshippinglabelandRMAinstructionsv

10、iaAmazon.Pleasebeadvisedthatthereturnshippingcostistheresponsibilityofthebuyer.Theinitialshippingcostcannotberefundedanda25%restockingfeemaybeappliedifthemerchandiseisusedordamagedvisually.Also,pleasemakesurethattherrectmerchandiseisbeingshippedus,卖*名.Weareasellerbythenameof卖家名onAmazonandwewillonlya

11、cceptreturnsofourmerchandise.Ifmerchandisepurchasedfromadifferentsellerisshippedtous,wewillneedtoshipthemerchandisebacktoyouandwewillalsoaskyoufortheshippingcostincurred.Weappreciateyourcooperation.Bestregards买家已经下单，货已经发出去了，但在网上没有查到物流侑息，买家发邮件来查询这件货的状况，回复买家的邮件模板。Dearcustomer,Sonyfordisturbingyou,wetr

12、ackedyourshipping.Theshippinginformationmaynotupdatesoprompt,couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswewillinformyouasap.Yourunderstandingwillbehighlyappreciated.Bestregards买家没有收到货，发邮件询问状况，回复邮件的模板：Dearcustomer,Soryfordisturbingyou,wetrackedyourshipping.Th

13、epackageisnowonthewaytoyourplace(itisnowreachingyourlocalpostoffice).Internationalshippinginformationmaynotupdatesoprompt,usuallyIttakesaround7-15daysforshipping.Couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswewillinformyouasap.Yourunderstandingwillbehighlyappr

14、eciated.Bestregards产品被黑卖，发给卖家的瞽告信模板hellowenoticedthatyouhovelistedtheseparticularitemwithASINwhicharedifferentfromourproducts.YouareagainstAmazonspllicysoWekindlyrequestthatyoufollowourinstruction:RemoveyouoffersfromallproductpagesonAmazonwithin24hours,anddonotlistitemsonXXproductpagesinthefuture.Th

15、isisthelastwarning.ifyoudontcomplywiththesedemands,wellhavenochoicebuttofileanofficialclaimwiththeAmazonSellerPerformanceDepartmentrWhichwillseriouslimpactyouAmazonperformance,XXX买家下单未付款,发给买家催款用件Dear兄Weappreciatedyourpurchasefromus.Howeverrwenoticedyouthathaventmadethepaymentyet.Thisisafriendlyremin

16、dertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant;theearlieryoupay,thesooneryouwillgettheitem.Ifyouhaveanyproblemsmakingthepayment,orifyoudontwanttogothroughwiththeorder,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblemsorcanceltheorder.Thanksagain!1.ookingforwardtohearingfr