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1、Business English GoalsvAnswer an international phone callvDo some reception work vCommunicate with a foreigner in simple EnglishContentvPart 1:telephone expressionsvPart 2:reception works vPart 3:daily communicationOur TroublesvFeel ashamed to make mistakesvBe afraid of our pronunciation SolutionsvS
2、peak simple words and sentences slowly at first, but try your best to speak Chinese as little as possible.vSpeak English as more as possible.vBe crazy about it. (Liyang) PracticevIntroduce yourselfvSome small topics. hometown family friend work companyVocabularyvanswering machine 电话答录机varea code 区号（
3、SH-021）vconnect 连线vcountry code 国家代码 0086vdial 拨；拨号盘vdial a wrong number 打错电话vhave the wrong number 打错电话Vocabularyvdirectory US also: telephone book 电话薄vengaged US: busy 占线，忙vengaged tone US: busy signal 忙音vhang up 挂断vextension 分机vhome number 家庭电话vget in touch with someone 与取得联系vleave a message 留言Vo
4、cabularyvlook up a number 查询号码vmobile (phone) US: cellular phone, cell phone voperator 接线员vphone number 电话号码vreceiver 收信机vswitchboard 总机vtake a message 记留言条Work VocabularyCEO (Chief Executive Officer)首席执行官COO (Chief Operating Officer)首席运营官CFO (Chief Financial Officer)首席财务官（财务经理）CMO (Chief Marketing
5、Officer)首席营销官（市场总监）CTO (Chief Technology Officer)首席技术官（总工程师）CIO (Chief Information Officer) 首席信息官President总裁General Manager总经理Sourcing/Sales Manager 采购/销售经理Work Vocabulary管理本部Administration Division营销本部Marketing Division海外营销部Overseas Marketing Division二部Division Two (Li-ion Battery)四部Division Four（L
6、CD/LCM）八部Division Eight十三部Division Thirteen十五部Division Fifteen十六部Division Sixteen十七部Division Seventeen汽车工程研究院Auto Engineering Research Institute汽车产业群采购处Auto Unit Purchasing DivisionUseful Expressions:Answering the phonevHello, BYD company. May I help you/ How can I help you?vId like to speak to your
7、 President.vAnd you are?/ Whom am I speaking (talking) to?/ Who is speaking, please? vThis is .vIm afraid our President is not in right now. How about transferring your call to his secretary?vGood morning/ afternoon/ evening, BYD company, Kathy speaking. vCould I speak to your sales manager?/ Can yo
8、u put me through to your sourcing manager?vDo you know his extension number?/ Do you know his name?Useful Expressions:Answering the phoneUseful Expressions:Answering the phonevI dont know.vIm sorry. If you dont have the extension number or the persons name. Then I couldnt help.Useful Expressions:Ans
9、wering the phonevHold the line, please. Ill get an English speaker. vIm sorry, I dont speak English well. Ill have an English speaker call you back later. May I have your name and telephone numberUseful Expressions:Answering the phonevCould you speak up, please? vIm sorry, I dont understand. vI cann
10、ot hear you very well. vIll put you through to vIll transfer/ connect you to vIm sorry, theres no reply from Mrs. Jones.v You must have the wrong number. Useful Expressions:Answering the phonevIm sorry, theres no reply from Mrs. Jones. vWho would you like to talk to, sir/ madam?v Ill put on the line
11、 vOne moment please, Ill see if Mrs. Jones is available.Useful Expressions:Putting someone on holdvJust a moment, please. vIll put her on the phone.vHold on, please. vHold the line, please.注：一般少用。Useful Expressions:Responding to problemsvThank you for waiting. Im afraid Mrs. Jones is not in at the m
12、oment vIm sorry, Mrs. Jones is in a meeting vCan/ Could you call back later in the day? Role-playvA: Ask to speak to a manager. vB: Ask Mr.Wangs extension vA: I Dont know. vB: Ask for the mangers name.vA: Mr Li. Dont know the name. vB: Try to find the extension number and get through.Role-playvB: As
13、k if transfer his call to managers assistant is ok. vA: Ok./No.Vocabularyvreception center/ desk 接待处vpresidents office 总裁办公室vreception room 接待室vaisle 走廊，过道vWashroom/ WC/ lavatory 洗手间vashtray 烟灰缸vnon-smoking area 无烟区vsmoking room 吸烟室ReceptionvGood morning.vGood morning. I have an appointment with Mr.
14、 Li at 10:30.vAre you Mr.Wu of Nokia Corporation?vYes, thats right.vIll tell Mr.Li youre here. Would you like to have a seat over there?vThank you.ReceptionvMr.LI will come down to see you in 5 minutes. Mr. Wu.vThank you very much.vThere are some magazines on the table over there if youd like to rea
15、d them.vThank you.vYoure welcome.ReceptionvGood morning./afternoon. What can I do for you? vId like to see your manager about the contract of washing machines./Im looking for Mr. zhang. vDo you have an appointment?vYes. I have an appointment with Mr.zhang at ten.ReceptionvAnd you are?vIm vWould you
16、please wait a moment? vIm sorry. Mr. zhang is talking with a client from Japan.vMaybe he can meet you ten minutes later. Would you please have a cup of coffee in the reception room?ReceptionvDo you have an appointment?vIm afraid Mr.Wang is engaged at the moment. Would you mind waiting?vCan the Assistant Manager meet you instead.vThe washroom is over there. Go down this way.vWe have a smoking room over there. Please go down this way.Role-playvA: Want to see the sales manager.vB: Ask if there is a
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