中英对照2022关于加快推进“一件事一次办”打造政务服务升级版的指导意见.docx

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1、国务院办公厅关于加快推进“一件事一次办”打造政务服务升级版的指导意见(国办发(2022) 32号)各省、自治区、直辖市人民政府，国务院各部委、各 直属机构：优化政务服务是加快转变政府职能、深化“放管服” 改革、持续优化营商环境的重要内容，是加快构建新 发展格局、建设人民满意的服务型政府的重要支撑。 近年来，在深入推进政务服务“一网、一门、一次” 改革、“互联网+政务服务”的基础上，一些地区进 一步加大改革创新力度，将多个部门相关联的“单项 事”整合为企业和群众视角的“一件事”，推行集成 化办理，实现“一件事一次办”，大幅减少办事环AdvisonroftheGeneralOfficeoftheS

2、tateCouncilon/deceleratingthe“HandlingofMultipleItemswithOneApplicationProcess“toCreateanUpgradedVersionofGovernmentServicesDocumentNumber：No.322022of(heGeneralOfficeoftheStateCouncilAreaofLaw:GeneralProvisionsonGovernmentAffairsOptimizationofDoingBusiness1.evelofAuthority：RegulatoryDocumentsoftheSt

3、ateCouncilIssuingAuthority：GeneralOfficeoftheStateCouncilDateIssued：09-26-2022EffectiveDate:09-26-2022Status：EffectiveGuidingOpinionsoftheGeneralOfficeoftheStateCouncilonAcceleratingthettHandlingOfMultipleItemswithOneApplicationPrOCeSS“toCreateanUpgradedVersionofGovernmentServices(No.322022oftheGene

4、ralOfficeoftheStateCouncil)Thepeoplesgovernmentsofallprovinces,autonomousregions,andmunicipalitiesdirectlyundertheCentralGovernment;allministriesandcommissionsoftheStaleCouncil;andallinstitutionsdirectlyundertheStateCouncil:Optimizinggovernmentservicesisanimportantpartoftheeffortstoacceleratethetran

5、sformationofgovernmentfunctions,furtherreformofsimplificationofadministrativeprocedures,devolutionofpowers,combinationofdevolutionandcontrol,andoptimizationofservices,andtocontinuouslyoptimizethebusinessenvironment,anditalsoprovidesimportantsupportforacceleratingtheconstructionofanewdevelopmentpatte

6、rnandbuildingaservice-orientedgovernmentthatpeoplearesatisfiedwith.Inrecentyears,inadditiontopressingaheadwithreformofaccessingto节、申请材料、办理时间和跑动次数，得到企业和群 众的普遍认可。同时，各地区在实施过程中还存在系 统对接深度不够，数据共享难，不同地区集成化办理 服务的名称、标准、规则不一致等问题，制约了 “一 件事一次办”推广。为加快推进“一件事一次办”， 打造政务服务升级版，提升政务服务标准化、规范 化、便利化水平，更好满足企业和群众办事需求，经 国务院

7、同意，现提出以下意见。一、总体要求（一）指导思想。以习近平新时代中国特色社会主义 思想为指导，深入贯彻落实党的十九大和十九届历次 全会精神，坚持以人民为中心的发展思想，坚持系统 观念，推动数字技术广泛应用于政府管理服务，优化 业务流程、打通业务系统、强化数据共享，推动更多 关联性强、办事需求量大的跨部门、跨层级政务服务governmentservicesbyloggingontoonewebsite,visitingoneplace,ormakingonetrip,andupgradingInternetplusGovernmentServices,someregionshavefurther

8、intensifiedreformandinnovation,integratingsingleitem*relatedtomultipledepartmentsinto,oneitemfromtheperspectiveofenterprisesandthegeneralpublicandimplementingintegratedhandlingsoastomakeitpossibletohandlemultipleitemswithoneapplicationprocess.Thiswouldgreatlyreducethehandlinglinks,requireddocumentat

9、ion,handlingtime,andvisits,whichhasbeenwidelyrecognizedbyenterprisesandthegeneralpublic.Atthesametime,allregionsarestillbesetbysomeproblemsintheimplementationprocess,suchasinsufficiencyinsystemconnection,difficultyindatasharing,andinconsistencyinthenames,standards,andrulesfortheintegratedhandlingofs

10、ervices,whichhasstoodinthewayofpromotingthehandlingofmultipleitemswithoneapplicationprocess.Forthepurposesofspeedingupthehandlingofmultipleitemswithoneapplicationprocess,creatinganupgradedversionofgovernmentservices,makinggovernmentservicesmorestandardizedandaccessible,andbettermeetingtheneedsofente

11、rprisesandthegeneralpublic,withtheapprovaloftheStateCouncil,thefollowingopinionsareherebyoffered.I.Generalrequirements1. Guidingideology.UndertheguidanceofXiJinpingThoughtonSocialismwithChineseCharacteristicsforaNewEra,thespiritofthe19thNationalCongressoftheCommunistPartyofChinaandallpreviousplenary

12、sessionsofthe19thCPCCentralCommitteeshallbefullyimplemented.Thepeople-centereddevelopmentphilosophyshallbeadheredto,andthesystemconceptshallbeupheldtopromotethewidespreadapplicationofdigitaltechnologiesingovernmentmanagementservices.Itisencouragedthatmoreinter-事项实现“一件事一次办”，进一步提高企业和群众departmentalandc

13、ross-levelgovernmentservicemattersthatare办事的体验感和获得感。closelyrelatedandinhighdemandbesubjecttothehandlingofmultipleitemswithoneapplicationprocessbyoptimizingbusinessprocesses,openingupbusinesssystems,andstrengtheningdatasharingsoastofurtherimprovetheexperienceandsenseofgainforenterprisesandthegeneralp

14、ublicwhentheygetaccesstogovernmentservices.2. Basicprinciples.（二）基本原则。Demandorientationshallbeadheredto.Basedontheactualneedsofenterprisesandthegeneralpublic,thehandlingofmultipleitemswithoneapplicationprocessshallbeadoptedingovernmentservicemattersthatinvolveawiderange,havealargeamountofhandlingand

15、ahighfrequencyofhandling,andthatarehandledmainlyinaparticularperiodintime.Thus,atransitionofaccesstogovernmentservicesbyenterprisesandthegeneralpublicmaybeachievedfrom“multipleplaces,multiplewindows,andmultipletimes*tooneplace,onewindow,andonetime”,soastomaximizethebenefitofenterprisesandconvenience

16、ofthegeneralpublic.坚持需求导向。从企业和群众实际需求出发，聚焦企 业和个人全生命周期涉及面广、办理量大、办理频率 高、办理时间相对集中的政务服务事项，实行“一件 事一次办”，实现企业和群众办事由“多地、多窗、 多次”向“一地、一窗、一次”转变，最大程度利企 便民。坚持系统集成。围绕企业从开办到注销、个人从出生 到身后的重要阶段，按照不同应用场景、业务情形， 将多个相关联的“单项事”合理归集，科学设计办理 流程，梳理形成政务服务“一件事一次办”事项清 单，提供主题式、套餐式服务。Systemintegrationshallbeadheredto.Accordingtodifferentapplicationscenariosandbusinesssituationsattheimportantstagesofenterprisesfromformationtoderegistrationand